Michael L Ixu

Subscriotikn

My cancelled subscription: I cant speak with a live person and Im frustrated. Credit card is required to get help.
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User's recommendation: Do not use the OurTime site/app

Anonymous
map-marker Chicago, Illinois

You charged me for a membership I did not consent to with a card you had on file years ago

I did not feel I got anything resolved. You are impossible to get a hold of. I am disputing charges as fraud and reporting Ourtime as a fraudulent vendor
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User's recommendation: NO WAY!!

Ponciano Vof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doylestown, Pennsylvania

Too many complications retards.

I rather talk to somebody on the phone thank you though Now you want 35 symbols. What's the problem with you people? You're more demanding on the website
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Marty R Sli

Can't get on our time paid for 6 months

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Says my phone number is not valid and Ive had it for 13 years.xxxxxqqqaweertyuiuhgfsatujnhfssryjhhcfdghhbbg
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Pros:
  • I like the site
Cons:
  • I cant get on site

Preferred solution: To get on your dating site.

User's recommendation: If I don’t get this taken care of screw it.

Thomas R Whe

Getting unwanted emails

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Your company came up as being TOTALLY FREE on Google but you are NOT free at all. Worse, I am getting bombarded by emails every day several times a day and clicking on unsubscribe is not working. I want it to STOP!!
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Pros:
  • No comment
Cons:
  • Costly

Preferred solution: Apology

User's recommendation: It is NOT free. Be aware of the costs involved

Gloria E Plm

Account hacked

I cannot sign in and no email to reset password. I also had an unusual like and message encounter with someone on the sight which was a phony profile.
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Pros:
  • Meeting new people and potential mates
Cons:
  • Hard to get customer service

Preferred solution: I would like to have account fixed

mark s Iqi

Why are y'all billing me in advance of the 6 month previously agreed upon contract ?

I want to know why you are billing me for something in the future? Your company is billing me for something that MAY happen in the future . What is up with that? If I decide to cancel for whatever reason before the 6 month period , why should i pay for months or your service that i never used? Your company is taking out my money every two weeks.
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Pros:
  • Meet people
Cons:
  • Do not want to meet scammers

Preferred solution: billed on a monthly basis as agreed upon

Isabella A Oss

I WANT TO CANCEL MY SUBSCRIPTION AND HRT A FULL REFUND ON

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Website DOES NOT ALLOW YOU TO CANCEL SUBSCRIPTION ZERO CUSTOMER SERVICE I WANT TO CANCEL AND GET A FULL REFUND TODAY/ 281-989-****
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Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don’t do it!

Laura M Fwy
map-marker Grand Blanc, Michigan

I can’t access original account

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I have a paid subscription under a Gmail account. I no longer have access to. I cannot figure out how to change my email so that my Paid subscription is under that account. When I call customer service I never get a person. How do I get someone to help me with this issue?
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User's recommendation: be careful I know what you are doing. It is very difficult reaching customer service, and you cannot talk to a live person.

Duwayne Ivt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toms River, New Jersey

Cannot login in

I tried to change my password. The email never came in to my emails to change the password. I tried 3 or 4 times. before that, every time I clicked to see a profile or person, its said there is a temporary connection problem. I am very disappointed and want to end my account. I called customer service who referred me to the 1.00 site. My bank notified me is was a spam company. I am contacting the bank tomorrow to lodge a complaint.
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Anonymous
map-marker Charlotte, North Carolina

Password needs resetDONNA LEON

Ive been trying to access my ourtime account, had just paid for 6 months subscription and when i did , it sent me to a log in screen . id automatically been logged in for years and could not remember my password. its not been 6 days , numerous emails to ourtime and got some odd reason they can not find my account!!?? very strange . ive sent them all my contact info theyd ask for and still they cannot full fil a simple request to send me a link to reset my password!!! Totally frustrating and i urge others not to join this site as customer service it terrible!!.
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User's recommendation: don’t join this site

David C Prh

I signed up and it will not let me finish

Lost password and I can't sign in,I paid my money. Please help. I was a member a couple of years ago, and got married and it didn't work out, so I am back I could use your help
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Pros:
  • Good number of members

Preferred solution: Apology

Anonymous
map-marker Palm Bay, Florida

I can't see my likes

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I received no response my correct email is francodiaz1229@***.com. i paid extra for reply messages and I'm not getting any response to my likes or from customer service support. I need this to be resolved or I will cancel and request a refund if I don't receive a solution to this problem
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Anonymous
map-marker Traverse City, Michigan

I was charged for renewal even though I deleted my account prior to my expiration date.

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I contacted OurTime last week about the above issue and they havent responded. I am due a refund of $69.99.
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Anonymous
map-marker Doylestown, Pennsylvania

CANCEL OURTIME.com

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Ive tried to cancel my script to Ourtime.com and am unable to cancel on your website. Never could get your address or phone number for help. So I will be calling you at 833-223-**** to cancel.
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User's recommendation: Don’t get cause it’s too hard to cancel your subscription

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