Johana L Xit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cannot get in touch with anyone and I seem to have multiple accounts

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I have one account that has only my name and no subscription and hopefully another account with my information and photos and a three month subscription. I can only seem to get into the with no cubs ration.
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Loss:
$30
Pros:
  • Interesting people
Cons:
  • Impossible to get customer service

Preferred solution: Eliminate the account without info which the site defaults me to.

User's recommendation: If they ask you to renter info DON’T

Anonymous
map-marker Harrisburg, Pennsylvania

Problem with logging in. Error states something is wrong with my account. I am unable to logon and delete my acct to try and start a new one. Please advise

I cannot login to try and delete my account and create a new one. Please advise. Mariellen Lankowski marsey3@***.net
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Frank M Nse

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

See below

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Had contacted Mariama and she and I exchanged messages now email saying she sent message and nothing there and no reason from ourtime
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Pros:
  • Lot of people
Cons:
  • Poor service

Preferred solution: Them to reply why this happened and they need to have a contact number

User's recommendation: Find another site

Anonymous
map-marker Salem, Oregon

There is NO real customer service. I cannot access my account and have no way and no one to assist me. I think another customer somehow blocked my account. I need help and really resent not getting it

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Someone with whom I was chatting David Dale, said that OurTime was going to send me a code to my phone so he could download his photos to my phone. I said I was not going to give him a code to access my phone. An hour later I tried to access my profile on OurTime and I am blocked. I didn't do anything wrong and resent not being able to access my profile and keep searching when I have paid for the service.
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Patricia M Xmj

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Verified Reviewer

I didn’t order this service.

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I was charged for a subscription that I didn't Order. I didn't know I was charged until I got the credit card bill. Refund the payment please and stop the service.
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Loss:
$45

Preferred solution: Full refund

Robert N Nyj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Port, Florida

Stop vicious scammer from hunting victims

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I am dealing with identity theft. Some time ago I GULLIBLY gave a known (if only to myself) vicious scammer my OurTime login information.

I got a "access code" texted to me recently that I did NOT request. My name is Robert Nezelek dob 05/14/1960. I want you to close MY account NOW or any multiple accounts created illegally with my credentials. THIS IS NOT A JOKE!!!

PS whatever his/her or its profile name(s) are on OurTime I do not know. Please don't refer me to the standard contact us form for OurTime IT DOES NOT WORK.

PS I don't know if my user name is the same as my contact email which may be ran1nezelek@***.com. PPS His excuse was "I am trying to find the guy who scammed me out of $8000"!!!

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User's recommendation: I'm wide our time and match.com like the plague their customer service

1 comment
Guest

This isn't the OurTime website. This is a public internet forum, viewable by basically anyone. You have given your name, dob and tried to post your email address, but this site partially blocked it.

Anonymous
map-marker Chicago, Illinois

Cant log in

My problem was NOT addressed. Was placed into an impersonal AI-driven chat platform, which directed into a pay-to-fix service platform. WHAT A COMPLETE SCAM!! Your service is non-existent, and I just paid 2 days ago for a 6 month membership. I demand a full refund IMMEDIATELY. I want a real person to call me NOW at 505-204-**** to resolve my issue.
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Anonymous
map-marker Chicago, Illinois

Cant log in

After 8 attempts to secure customer service resolution (see "Reason for your review*"), NOTHING HAPPENED! I demand a full refund NOW of all monies paid 6 days ago. Mark R. Thompson 505-204-****
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User's recommendation: Stay away from this horrible website.

Christina P Esa

They billed me after I canceled

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Received a charge on my card after I canceled their service. No way to call them, the email wouldnt send because I was unable to enter anything on one line!! The whole thing is a sham and I wouldnt waste your money!
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Loss:
$77
Pros:
  • Convenient to start service
Cons:
  • No customer service phone number with live reps

Preferred solution: Full refund

User's recommendation: Avoid them

Anonymous
map-marker Moscow, Pennsylvania

Problem with logging in

error when I try to logon. states something is wrong with my account. Please fix and advise, No number to call. No answer from email that I sent to them.
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Anonymous
map-marker Chicago, Illinois

Cant log in

No response to multiple attempts to contact customer service via email and phone calls. Your phone contact number takes you into a compliance format. Having paid IN FULL a 6 month subscription 3 days ago, I demand an immediate and full refund. 505-204-****
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User's recommendation: Stay away from this platform!

Gary S Moa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel my account. do not charge my credit card again.

Please cancel my account. I have deleted the app and notified you that I am no longer using your services. However, you have attempted to charge my credit card on 2 separate occasions. Please email me or call me at 973.229.3883 to confirm my account is canceled.
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Preferred solution: Full refund

Tadeusz Uai
map-marker Islamorada, Florida

Horrible customer service

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Can NOT speak to a human!!! The app does not adjust to the preferences your request and if youd like to discuss it, forget it
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User's recommendation: NEVER

Anonymous
map-marker Burbank, California

Repeating my previos claim. Are there any live people who work for your company?

Ive already reported this in detail. Im being billed for two accounts. Please stop one of the subscriptions or cancel my account completely.
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User's recommendation: Use a different dating site.

Anonymous
map-marker Culver City, California

Confirmation

I cancelled my account and would like to get a confirmation that it was received and processed. I did not appreciate the way the billing process took place. I have not been online and barely received any emails from Ourtime, but they continued to deduct my account without any warning to see if I was still interested in their website.
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User's recommendation: Do not sign up before reading the miss leading contract. They only want your money. They do not care if you find someone or not.

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