OurTime
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account issues
Can't access my account. Please help.
I'm unable to get in.
My account says temporarily blocked. Please help.
Preferred solution: Assistance with account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWont answer the phone
Will not resolve the problem, no person to address the issue, horrible business practices. Disgusted with the entire company.
- Zero customer service
Preferred solution: Full refund
User's recommendation: Find another site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel my subscription
Now cancel my subscription. Your website is horrible, and I want to cancel today. I have tried calling and gotten nowhere.
- Non
- Just quite my subscription
Preferred solution: To just cancel this subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t log in
I still cannot log in on the app. I have talked to nobody.
I paid for a subscription and cant even use it. I want my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocked permanently No response from OT. NO customer support
I had to give a star.. Not deserved.
Last correspondence with OT below and no response from OT.
Good Morning, Recently Our Time ended my subscription/ membership.
It was and still is a frustrating experience for me, ending with an OT message saying they would not communicate further, FINAL
I was blocked due to what OT claimed to be an invalid phone number.
The number was and is valid.
After a number of messages, my account was fully back and available..
Briefly.
OT then sent a message the account had suspicious activity. No further explanation.
Blocked again.
I was informed someone would go through the steps to open a new account.
My preference was to not go through that whole process again. I had done nothing objectionable, nor suspicious in my opinion. There were a few potential members I preferred to communicate with, not lose contact.
The total block was back in place, I couldnt see or do anything.
I did request a refund as their service was not being provided.
Then I was informed OT would not respond further.
.. Final.
I will soon be 83. I am not sure about online protocol and what I could have done wrong.
All I wanted was to message with potentially interesting people.
If I have to go through the process of starting a new account, so be it.
Start fresh.
OT is controlling the situation. What did I do that was offensive?
And so I humbly appeal the help of OT to reinstate my paid membership.
- Poor customer service
- No customer recourse
Preferred solution: Price reduction
User's recommendation: Research this unfriendly company before giving them your money. Ratings for OT are sub par. There are many other choices. Do some research first.
New York, New York
Horrible service Of anything to do with Internet
Service always seems to come to an end, and then weekends never worked right, always asking for more money and still cutting it off when I paid for six months at a time. Can't deal with this ever again.
- Site never worked properly
Preferred solution: Full refund
User's recommendation: You’re better off looking in a bar stay away from Internet sites
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not login to the site.
I joined the other day . And have never been able to login to the site yet.
It tells me my account has been blocked.
When I try to log in. Could you please help me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get on app to get account
no service, unable to get n account and get on the app ???!!!???!!!
nothing else to write nothing else to say
Ashburn, Virginia
Cancel Account
Unable to reach a human, tried to contact via email. Unable to resolve issue.
Need to change profile name. Within the 3 days cancellation I could not reach anyone to cancel subscription
Preferred solution: Full refund
User's recommendation: If y need help forget about it no human to hrlp
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel service
I found someone and am dating now. I want to cancel this service and have not used the site for over a year.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked account
I have emailed you 3 times and just get back the same canned responses. This does not fix the issue. Either fix it or refund my money and I'll delete the app.
- Cant talk to a person
Preferred solution: Full refund
Deserves zero stars
I never heard back from Ourtime, Ourtime is a joke.
I opened an account costing $60, then due to a background check, less than 3 hours later, the account got canceled, so they kept my money, and I'm out $60. And I did make a respectful request through an e mail requesting my money back, I never heard back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI signed up registered and made a profile. I closed it out to go find my debit card when I came back to sign back in it was impossible. There was no way I could not get any help I could not reset my p
Zero experience as per the app I didn't ever get on to the site to actually delete my account no one helped me with the password etc etc. As far as customer service and their bots AI and they're repeated response without any customer service absolutely freaking a nightmare a freaking *** nightmare now my personal info is out there for the world to see and I have no control over it.
This is the most disgusting ridiculous piece of garbage website I've ever interacted with.
And I do feel that I'm going to contact a social media attorney someone who does something with the reputation images information etc. I actually would rather spend my money that way and I plan on suing the *** out of a couple of these guys
0 still can't get into my account $168 emails later trying to call that customer service I don't even want to care I don't even want to talk here I'm so disgusted with them I signed up registered and made a profile. One day I did that when I attempted to log back in I've never been able to do that not once not even one time.
I have begged them for help. They don't care also I've seen other customers being abused and spammed and scammed by this site
Preferred solution: They don't leave you enough characters to say literally they just keep cutting me off
User's recommendation: I would warn you do not use this site You will never get back in and they enable those who would spam you
Breathe deeply.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got an email from you & would like more information.
I asked what specific 'fraudulent behavior' Michael exhibited, but your response was that you couldn't contact other members for me. I am still in contact with Michael, so I don't need you to contact him for me.
Not telling me what you consider fraudulent behavior doesn't sound like you really care about safety at all. The only reason I gave you 1 star was because I met Michael on your site. I asked you to delete my account, but you haven't. I don't want to know who's available or who sent me a message.
Please discontinue all notifications to me. Jeanne
- Found a match
- Too hard to quit the site
Preferred solution: deleted from the site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould like to sign up I would like to have a free week
I would like to try a free week I knew it does and I would like to be able to try it for a week before I sign up for long period of time. Ive been on these websites before and never had any luck so if you were to reach me my phone number is 610 301-****.
Ill look elsewhere thank you so much. Happy Fourth of July Frank Long.
User's recommendation: I would like to have a free week
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If you want to “humbly appeal to OT to reinstate my membership”, you shouldn’t start off saying you had to give them one star and it wasn’t deserved. On a consumer COMPLAINT site.
Visited by 3+ million people a month. Just saying.