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Contact OurTime Customer Service

OurTime Phone Numbers and Emails

Toll-Free Number:

  • (833) 223-8873
    The number is currently not in service
Call customer service

Legal:

  • (214) 576-3272
    DMCA Inquiries

OurTime Emails:

Legal
Copyright Infringement Inquiries, security@match.com, Trademark Inquiries
Send Message
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OurTime Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • OurTime Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call OurTime is 8332238873. 88% of consumers used this number to address their issues and concerns. Meanwhile, 24% of users reported contacting a real person successfully by dialing the phone number 2145763272.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as OurTime may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›

How to Contact OurTime Customer Service?

Most Popular Number:

(833) 223-8873
The number is currently not in service
Total calls: 7 739 Issues resolved: 254 Last call: Nov 7, 2025

Two helplines are available to consult the company agent by phone. The first toll-free OurTime customer service telephone number, 1-833-223-8873, currently needs to be in service for customer service support. People who want to contact the company agent for legal information about their services and policies can dial the OurTime phone number, +1-214-576-3272, to call the legal department. This number can also be used to request help for DMCA inquiries. If the issue is unresolved through calls, there are other ways to contact the OurTime customer service team. The FAQs can also be visited before dialling the OurTime customer service number.

The company has published three OurTime customer service email addresses where customers can contact the customer care team for inquiries and assistance. To submit a copyright enquiry, email copyright@match.com. You will get a response during business hours. People seeking to contact OurTime customer service for trademarks can write to trademark@match.com. The company's customer service email address care@pushpay.com is available for security purposes. You can write an email to any of the addresses and expect to receive a response in two to three business days.

The address stated on the OurTime website is Match Group, LLC, 8750 N. Central Expressway, Dallas, Texas 75231, United States. Individuals can visit this location by booking an appointment to speak to the company's representative. This address can also be used to send mail to the OurTime customer service team. The company has published another specific mailing address: PO Box 25458, Dallas,Texas 75225, United States.

Another online way to contact the support team is to visit the OurTime website and head to the Help Center. Here, one can get assistance with various aspects of the company's offerings. These include account management, profile images, subscription member communication, technical support, advice and safety. You will also get information about paid features and the company's services. On the same page, you can click on Contact Us to contact the OurTime customer service team via email. On the website, you can also log in to your OurTime account to get more personalised assistance.

Currently, there is no OurTime app for users to contact the support team. However, there are other ways to contact the support team, including calling, writing an email, or visiting the company's corporate office. To make it easy for users, the company has introduced online customer service support on the OurTime website, and this feature is available 24 hours a day, seven days a week.

PissedConsumer Club

Contact Information

OurTime Website:

OurTime Help Center:

Corporate Office Address:

Match Group, LLC
8750 N. Central Expressway
Dallas, Texas 75231
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 25458

Dallas,Texas 75225

United States

More contact details

OurTime Customer Service Reviews

1.3 / 5
Bad
Nobuko Cyk
*** site

Number one it was the result of a free site. NEVER free!

I finally paid for a half off script for one week.

It was horrible, I could not respond to any man I liked and if I did like a man I would have to pay more to talk to him. 100% Ridiculous
I WILL NOT RECOMMEND THIS SITE TO A DOG LET ALONE ANOTHER HUMAN

Elisea Qpd
Never received feedback
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Number was invalid so could not get through to anyone
Emailed request for cancellation within the 3day window and got no response

Tyee Djp
Can't communicate problem

no human contact, asked for credit card, like spam. I just paid and have had various issues. I should not be asked to pay more.

Jevan Nvl
Deserves zero stars
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I opened an account costing $60, then due to a background check, less than 3 hours later, the account got canceled, so they kept my money, and I'm out $60. And I did make a respectful request through an e mail requesting my money back, I never heard back.

How Good is OurTime's Customer Service?

James O Oet
James O Oet
Feels Disappointed | Nov 01, 2025

Terrible , I bought the platinum? Most expensive status then it wanted me to pay for help with is a problem of yours!!

Read full quote
Mossie Ybv
Mossie Ybv
Feels Disappointed | Oct 07, 2025

They have refused to contact me in any way shape or form to resolve the issue of my account being hacked. I would never recommend our time for anyone.

Read full quote
Shivam Yjk
Shivam Yjk
Feels Satisfied | Sep 11, 2025

Horrid! Would not recommend at all. Match is a little easier to manage on all aspects.

Read full quote
Jericho Zkq
Jericho Zkq
Feels Disappointed | Sep 11, 2025

Not I am on but would not recommend.

Read full quote
Michael K Csf
Michael K Csf
Feels Disappointed | Aug 22, 2025

Terrible very disappointing

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Melburn Vey
Melburn Vey
Feels Disappointed | Aug 18, 2025

Did not help resolve my problem and never got back to me

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Summary of OurTime Customer Service Calls

9.5K TOTAL
CALLS
00:49 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OurTime?

Account Question:

  • “My account is locked up and it won't let me put in the temporary password they gave me as I forgot my password.”
  • “Account is locked up and it won’t let me put the temporary password in.”
  • “My account was blocked and I still don't understand why.i paid for 3 months”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel”
  • “Cancel subsicription”

Payments and Charges Question:

  • “My phone will not let me erase my debit card in 4662 which I used to renew my subscription for our time.com. It does not exist anymore. I have ended my subscription with our time and deleted it. Please delete my debit card ending in 4662 because it s”
  • “Dispute a charge on my debit card”
  • “My debit card ending in 4662. I’m trying to delete my account. I’ve already canceled my subscription. I cannot remove my debit card ending in 4662 because it’s saying that it is an active account and I have an active account with our time which”

Request for Information Question:

  • “Can’t update won’t take my card”
  • “How to reset my password and how to cancel if I want”
  • “I need to speak to someone!!!!!!”

Product/ Service Question:

  • “Is my display/content on?”
  • “Your notifications will not connect to site”
  • “I can't access my Ourtime !!!”

Website/ Application Question:

  • “Can’t get on the website and I paid for it”
  • “App said to contact that I wasn’t able to get online”
  • “Can't get on site”

Staff Question:

  • “Not getting service”
  • “Because y'all keep sending me email but this service is not working now y'all sent me a email talk about 25% off the price but it's still not working so does this dating site work or not”
  • “What is going on with this dating service”

Refund Question:

  • “Refund”
  • “I need a refund created back to my account”
  • “To get refund, tried 3 times to stop coverage and don’t want to be on this app”

Return/ Replace Question:

  • “Changed my phone number”
  • “You changed me to my old account”
  • “Somebody changed password”

Cards Question:

  • “Cr card won’t work”
  • “Not accepting card”
  • “Keeps declining my card”

Shipping and Delivery Question:

  • “Where is my profile?”
  • “Messages are not coming up”
  • “I delayed my account and now I can not cancel my subscription.”

Employment Question:

  • “Did you get paid”

Other Question:

  • “I didn’t authorized payl”
  • “You sent me an email for upgrade ad when I clicked to continue you sent a banner saying I was not eligible”
  • “For 4 or 5 days now everytime I try to look at " today's picks" it goes to different statesost many miles away!”

Compare OurTime Customer Service To

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Zoosk
stars-rating-fill
1.6 out of 5
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