Quanesha Fkm
map-marker Martinsburg, West Virginia

Can’t log into my account, password times out, nothing works.

I have sent many emails to customer service about the problem I am having with my account. I cant log into my account.

Each time I put my password in it timed out. I cant change password or email like customer service request because both timeout the same way. I have tried everything to get my login to work , but nothing works. My login has failed for two weeks now.

I have paid for a subscription that I can not use.

It is so frustrating that OurTime does not have a real person to talk to when you have a problem. I have read reviews and it shows bad reviews for customer help, no live help.

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Marixa Obg

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Verified Buyer
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Verified Reviewer
| map-marker Wesley Chapel, Florida

Said I was blocked by our time

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OurTime - Said I was blocked by our time
OurTime - Said I was blocked by our time - Image 2

If you call there phone number they will tell you have to email them for the problem but it can take up to 48 hours to 72 hours before they get to you about your complaint. There is no customer service and a few of the people I spoke to dont know if youre real or fake.

I just paid the fee and then they blocked me so I cant get back on. So call the credit card people and filing a scam website. I really doubt they will contact me back.

If you want to find someone this is not the site to be on. Dont waste your time nor your money

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User's recommendation: Don’t waste your time or money

Majd Bxb

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Verified Reviewer
| map-marker Sparks, Nevada

No one ever answered.

OurTime - No one ever answered.
OurTime - No one ever answered. - Image 2

I paid and I am not getting what I paid for. I cant even log in. Ive been sent 3 reset your password emails and theyre all expired

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User's recommendation: Dont use this site

Emileigh Uvc

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Verified Reviewer
| map-marker Bennington, Vermont

To report a scammer

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OurTime - To report a scammer
OurTime - To report a scammer - Image 2
OurTime - To report a scammer - Image 3
OurTime - To report a scammer - Image 4
OurTime - To report a scammer - Image 5
OurTime - To report a scammer - Image 6

I had a match, we set up a dinner date and when I asked at what time we were meeting at the restaurant and if he had an iPhone he deleted our whole conversation and his pictures of the website.

I want to let you know you have to have a better screening process.

Pissed off Angry Client

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User's recommendation: Do your own screening

1 comment
Guest

Do your investigating before you meet someone.

John Z Vzy

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Verified Reviewer

Incompetent management closed me out of my account and thus cheating me out of what I paid for. No reason given to me. I am an 81 year old former leader of law enforcement.

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OurTime - Incompetent management closed me out of my account and thus cheating me out of...
OurTime - Incompetent management closed me out of my account and thus cheating... - Image 2
OurTime - Incompetent management closed me out of my account and thus cheating... - Image 3

I could not recall some of the details of my subscription, and thus, it was cancelled. I am 81 and forgetful.

No personal call was made to me to ascertain credibility and whether I was the lawful account holder.

I cannot even access the account to ensure my subscription is cancelled, so I am not renewed automatically. Incompetents administer this dating service from a geographic and emotional distance.

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Preferred solution: Access to account and another month that you made me miss. Do not renew my subscription automatically.

User's recommendation: Stay away from Ourtime. I was even scammed once very badly and they knocked me out of service for reporting it.

Resolved
Jadis Edw

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Verified Reviewer
| map-marker Atlanta, Georgia

Resolved: I think I would rather have my money back.

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Paid for your service today and your sire won't let me in won't take my phone number to prove its me.

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Mark K Gcc

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Verified Reviewer

There are bunch of dating sites that are significantly better, e.g. J4Dating.com

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Apparently Ourtime is preying on lonely hopeful people trying to sneakily take as much money from them as they can. Their fraudulent ways for doing this are: creating fake profiles, doing robotic sendouts and using AI.

It's easy to establish a real connection with real women on legit site without having to move through the bs.

Even if you pay the cheapest credit purchase on OurTime they automatically set you up for a recurring purchase and automatic renewal when you first sign up. Don't get engaged with these fraudsters unless you want to get skint.

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Loss:
$140

Preferred solution: Full refund

Betty S Dwm

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Verified Reviewer

I’m having trouble verifying my phone number. I

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I've paid for a service I can't use. I can't log in to the site because it won't verify my phone number.

When I use chat, it puts me through to a pay service to solve the problem.

This has been a waste of my time and money. If the issue is not solved, I'm going to cancel my subscription.

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Preferred solution: Just want to be able to log in

User's recommendation: Not a good recommendation

Greg O Hpv

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Verified Reviewer

Don't enter this ghost city with absolutely no activity. They have tons of fake profiles, you can contact anyone - but you won't get any response

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I found a legit site J5Love.com

they still work honestly in this shady dating industry and they have real profiles of genuine women. If it doesn't scare you away that most of these women are from Eastern Europe, go ahead for it!

My efforts were rewarded and I met my bride there, that's why I recommend it.

Having lost plenty of time and money on Ourtime and other sites I realize that it's very difficult to find anyone real there. It's important to use your common sense and just quit it!

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Loss:
$130

Preferred solution: Full refund

Elaine C Ynl

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Verified Reviewer

Hasn’t sent me a code to my email on number occasions

OurTime - Hasn’t sent me a code to my email on number occasions

I can't get into any emails about an account I don't have, which I'm being billed for every month. Can you please help me? Kind regards, Miss Elaine Christie.

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Loss:
$60
Cons:
  • Not for me

Preferred solution: Full refund

User's recommendation: Nope

Nina S Iua

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Verified Reviewer
| map-marker Plainville, Connecticut

They won’t let me cancel my subscription

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I am trying to cancel my subscription. Thats all.

I decided that this is not right for me. Please help me.

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SUSAN O Cte

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Verified Reviewer

To get my profile off.So I don't get no more people looking

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I deleted my account, but my profile is still on the site and I'm still getting notifications from people who are interested.

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Preferred solution: Take my profile off of your site.

Sara S Gnj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I cancelled last month and am still getting billed 79.99 and now in the hole

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Cancelled last month and still getting billed. Now in the hole at bank don't join this site is a sca

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Loss:
$80
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don't join. They just want your money

EJ C Vtt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was billed incorrectly!

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I authorized 1 week of service on 9/13/24. On 9/20/24 I was billed for 1 month. I want my refund asap!

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Loss:
$19
Pros:
  • There are other profiles
Cons:
  • Billing is faulty

Preferred solution: Full refund

User's recommendation: Don’t do it!

Gerald C Exn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I took out a monthly subscription with them, no sooner had I done so I then found out they were looking for even more money for what I believed would have been included. Won't answer their phone

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Updated by user Sep 15, 2024

I've contacted my bank to cancel any future payments

Original review Sep 15, 2024

They took £19.99 off me, supposedly for the next 5 months. Only after I'd paid did I discover they were looking for a lot more money for what I believed would be included.

When I've tried to phone them, it says this number is no longer available.

Money-grabbing scam swine. Don't go near them with a barge pole!

View full review
Loss:
$20
Pros:
  • Seen some friendly faces
Cons:
  • After i paid ncluded they were looking for even more money

Preferred solution: Full refund

User's recommendation: Don't be swindled by swindlers

Pancho Wis

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reston, Virginia

Locked out of my account

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They have locked me out,I cannot put in a password they say all the passwords are taken.I want to start fresh with a new account.

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User's recommendation: Don't use

About

Related Companies

Match Group, POF, Match, Tinder, BlackPeopleMeet

Summary

Ourtime is a dating site which is intended for people who are 50 and older. The website is a part of People Medias OurTime Community which also includes such websites as SeniorsMeet.com and SeniorPeopleMeet.com. All the activities of the community are intended to bring people together. Ourtime is presented to be a premium online service.

OurTime reviews and complaints

OurTime is ranked 67 out of 113 in Dating category

Area Served

UK, Europe, USA, Worldwide

Payment Methods

MasterCardVISAAmerican Express

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