Joseph R Hpw

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Verified Reviewer

Your reply rate and your hit rate are very low on OurTime. The women don't respond either because there are not so many active members or because back non-paying members can't write messages

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Anyway, I've got good news: I found an excellent service that works JforLove.com

So luckily I don't have to deal with Ourtime anymore except of figuring out how to get my profile and personal data removed from there. I have already managed to stop them from repeatedly billing me, but they still show my account as active. I guess I'm not the only one that's why they have so many outdated profiles.

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Loss:
$120

Preferred solution: Full refund

Marixa Obg

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Verified Buyer
|

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Verified Reviewer
| map-marker Wesley Chapel, Florida

Said I was blocked by our time

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OurTime - Said I was blocked by our time
OurTime - Said I was blocked by our time - Image 2

If you call there phone number they will tell you have to email them for the problem but it can take up to 48 hours to 72 hours before they get to you about your complaint. There is no customer service and a few of the people I spoke to dont know if youre real or fake.

I just paid the fee and then they blocked me so I cant get back on. So call the credit card people and filing a scam website. I really doubt they will contact me back.

If you want to find someone this is not the site to be on. Dont waste your time nor your money

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User's recommendation: Don’t waste your time or money

Kaeley Ehi

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Verified Reviewer
| map-marker Indianapolis, Indiana

SMS not arriving

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OurTime - SMS not arriving

Ive been trying to join for 2 weeks, but since I don't receive their SMS, I can't.

Answered their questions to best of my ability, but it's been about 10 years since my last use.

It's absurd.

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User's recommendation: Not a damn thing you can do with this problem

Donna K Kfw

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Verified Reviewer

I like a Refund please

OurTime - I like a Refund please

My call is because you guys took money from my account this morning when I did not approve or renew my service.

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Loss:
$41

Preferred solution: Full refund

Resolved
Richard H Pyo

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Verified Reviewer

Resolved: Locked out of account

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Updated by user Dec 03, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 18, 2024

You locked me out of my account, took my money, and are still charging me a fee that I can't stop. I need access so I can cancel. Plus, I want a refund!

View full review
Loss:
$52
Pros:
  • Cons only
Cons:
  • Cons only scammers

Preferred solution: Full refund

User's recommendation: Do not use OurTime

Iana Jtw

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Verified Reviewer
| map-marker Montreal, Quebec

Information on account regarding suspected privacy breach.

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I dont know what could be better as I only have experience with OURTIME a short while~never used a dating site before and thought Id try yours 5 years after my husband of 41 years passed away. My account was suspended and I got an email saying my privacy was at risk and that was the reason for suspending it.

That was a week ago and I just wanted information on whether I did something wrong due to ignorance or if I was hacked.

Concerning to me and Im stressed not knowing why or if Im still at risk. Thank you

Patsy

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Martha K Hva

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Verified Reviewer
| map-marker Strongsville, Ohio

Can’t seem to cancel subscription ASAP

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I cant seem to cancel subscription!

Cant reach or get response from our time!!

I have one month left on subscription, but I do not care to continue!

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User's recommendation: This this company is very difficult to interact with. It is not a user-friendly company.!

Majd Bxb

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Verified Buyer
|

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Verified Reviewer
| map-marker Sparks, Nevada

No one ever answered.

OurTime - No one ever answered.
OurTime - No one ever answered. - Image 2

I paid and I am not getting what I paid for. I cant even log in. Ive been sent 3 reset your password emails and theyre all expired

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User's recommendation: Dont use this site

1 comment
Guest

I had similar experience. I think they pay games

Nieko Uvg

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Verified Buyer
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Verified Reviewer
| map-marker South Gate, California

Pending account and says I have 2 accounts. Why? And how do I fix it or cancel?

OurTime - Pending account and says I have 2 accounts. Why? And how do I fix it or cancel?

NEVER CLEARS PENDING CREDIT CARD ID PENDING? It also says I have 2 accounts.

It could be that I changed from iCloud to gmail. What Im saying my email address could be

Ellen52frederick @***.com (the email Im using

Or

Ellen52frederick@***.com (not usjng)

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User's recommendation: Get the pending status fixed and delete the second account.

Susan K Ycm

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Verified Reviewer
| map-marker Fort Lauderdale, Florida

Cancel my subscription

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It's impossible to cancel your subscription I will get my attorney on this This is b*****never recommend This is a scam

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Andrea P Wve

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Verified Reviewer
| map-marker Baytown, Texas

I have zero idea why I locked out . I barely used it in the short time it worked. My unsuited did bit receive a response.

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I am not impressed with customer service. I expected help (or at least an explanation) in resolving the issue.

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Richard J Rip

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Verified Reviewer

I’m a member but can’t get into my account

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I dont know what happened but I cant get into my account like I have in the past. This is crazy.

I need help from a live person. OTHERWISE CANCEL MY MEMBERSHIP ACCOUNT NOW

View full review
Loss:
$108
Cons:
  • Lots of cons

Preferred solution: Full refund

User's recommendation: Terrible service

Emileigh Uvc

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bennington, Vermont

To report a scammer

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I had a match, we set up a dinner date and when I asked at what time we were meeting at the restaurant and if he had an iPhone he deleted our whole conversation and his pictures of the website.

I want to let you know you have to have a better screening process.

Pissed off Angry Client

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User's recommendation: Do your own screening

1 comment
Guest

Do your investigating before you meet someone.

Meira Imy

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Can't use what I payed for

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Updated by user Dec 02, 2024

It frustrating

Original review Dec 02, 2024

Matches are too far from where i live, doesn't give enough. Matches, have too wai5 till the next day too see new likes

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Richard J Rip

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Verified Reviewer
| map-marker Houston, Texas

Service doesn't work

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Im a member but cant access my account . I am unable to get someone to call me back and help clear this up

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User's recommendation: Stay away from Ourtime

Joseph W Roc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

I got blocked before I even got my account set up completely

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Would love to know why I have been blocked from my account that I just opened didn't even get to finish setting it up before you blocked me for some reason can you tell me why

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User's recommendation: Stay away from ourtime

About

Related Companies

Match Group, POF, Match, Tinder, BlackPeopleMeet

Summary

Ourtime is a dating site which is intended for people who are 50 and older. The website is a part of People Medias OurTime Community which also includes such websites as SeniorsMeet.com and SeniorPeopleMeet.com. All the activities of the community are intended to bring people together. Ourtime is presented to be a premium online service.

OurTime reviews and complaints

OurTime is ranked 71 out of 117 in Dating category

Area Served

UK, Europe, USA, Worldwide

Payment Methods

MasterCardVISAAmerican Express

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