OurTime
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Venice, California
I cannot see how to access my subscription. Also, I believe I accidently hit a stray key and extended my subscription time, which I did not intend to do.
Make accessing "My Subscription" in a prominent and transparent place. Don't do pop ups to extend the subscription that are all too easy to mess up.
Preferred solution: In addition to what I said before, PLEASE PROVIDE A TELEPHONE NUMBER AND CUSTOMER SERVICE REPRESENTATIVES.
User's recommendation: My comments are directed at the company, so that future customers have an easier time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t want to continue membership
Charged me $90 without my permission. They think since they have your debit card information, they can just charge you to continue your membership. I had to place a stop payment on the debit, and hopefully, it works.
- There are no pros
- Wasting your money
Preferred solution: Full refund
User's recommendation: Don’t sign up it’s not worth it
I’m trying to get my account information fixed getting no help at this time please help thanks
My confirmation number is 31289****. Words for email: chrisf@***.com.
I want it to be applied to my Aguilar account instead. Please help.
User's recommendation: Understand what you’re doing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaste of my time.
No change to my initial report.No word from them although I am informed they have read my problem.I joined and paid Out Time and in my opinion this is not the attitude a company should have with their paying customers.Our Time customer support is nil…. zero, nadaTheir solution to the problem was to end my paid subscription.They said they would have no further contact with me.Their word in regard to my problem is FINAL.The problem was something I did not create and yet I had no help from this company.Communication is the basis of the business of Our Time.Unfortunately Our Time does not communicate.They use form correspondence and block a situation they do not wish to address. No empathy or care to help out a customer from OT.It would not hurt their bottom line financially to reinstate an account that is paid.
The latest is very negative in my opinion. I have been locked out for an unverified phone number which was supplied Feb 2, 2025, has not changed and is now not recognized.
I requested OT call me on that number. Pretty simple request. No word. I'm am paying for a service that is not being fulfilled by OT.
No explanation as to why I can not log in to my account. Zero contact from an human other than fill out a form which I did.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfactory communication, explanation, zero personal contact it started
OurTime OverviewOurTime has 1.4 star rating based on 931 customer reviews. Consumers are mostly dissatisfied.5% of users would likely recommend OurTime to a friend or colleague.Rating Distribution89% negative4% positiveJuly 31, 2025
I was totally blocked because they did not recognize my valid number.
Pre written messages were their reply. Numerous times.
Finally, after days they lifted the ban.
That was short lived, several hours later and I was locked out again.
More messages back and forth. Their directive was to fill out a ban appeal. I did.
Finally OT decision concerning my ban appeal arrived.
The account will remain banned, decision final. Suspicious activity.
Excuse me?
No other explanation?
No offer of a refund, just help to create a new account.
What happens to the few contacts made? I have no ability to communicate with them.
Our Time is about communicating with people.
Our Time should learn that by responding with a real person who has human communication skills.
- No human interaction canned communication
Preferred solution: Full refund
User's recommendation: Be cautious to become a paid member. Explore other sites. Read READ OT reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWell, I’m trying to get a hold of somebody I pay for standard or $29 and then upgraded the premium for $45 and the $29 and drop off my phone number I put in and it says it’s the wrong one but it’s not
First of all, two days ago, I called you or texted you guys or emailed because my phone number is the right phone number, but it says it's the wrong phone number. Now I've been blocked.
What is going on with you people? And then I paid for standard.
User's recommendation: This site sucks. I would tell him to never get on this thing.
Cannot reset password
I explained my issue numerous and I get the same response which does not help me reset my password. I keep getting the same error that We cannot reset your password at this time. Please try again later" I want to cancel my subscription and I can't log in!!!
User's recommendation: Forget this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThieves and liars
I, along with what looks like hundreds of others, am being stolen from by Ourtime. I cancelled my subscription in June and was charged $18.69 on 7/7, $22.50 on 7/11, and $22.50 on 7/25.
You cannot talk to anyone there. You just get the same old computer-generated crap. Is there a class action suit against them? If so, I would like to join it.
If not, those of us who are being stolen from need to file one.
Not being a lawyer, I have no idea how to do that. If someone out there knows how, please make the information public.
- Will continue to charge you for months after you cancel your subscription
Preferred solution: Full refund
User's recommendation: Never do business with Ourtime.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown, Ohio
Can't communicate problem
no human contact, asked for credit card, like spam. I just paid and have had various issues. I should not be asked to pay more.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp for friend
Cannot get friend signed up. Reach a point and it says the password is wrong.
Click reset password. Nothing comes through on her email. Already checked spam, trash, junk. Email provider says no problem.
Please help! We are not getting any younger!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sugar Land, Texas
About a bill i want to cancel
you are try to renew me and i don't want to be r enewed please take me off your list
I AM NOT RENEWING STOP TRYING TO ASCESS MY CREDIT CARD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription information
No one ever answered the phone. I entered the code.
They told me it was gonna be recorded. The call was picked up and then dropped. They said it was 24 seven response. Ive worked with pissed customer in the past.
Im not pissed yet just unhappy. I want to sign up, but it doesnt look like Im going to if I dont get a response. This is what happens you go to cancel and they wont even answer the phone. now they wont even let me write anything further.
So Ill try to send this. They wont like my recommendation at this point.
East Wenatchee, Washington
My account has been hacked
They have refused to contact me in any way shape or form to resolve the issue of my account being hacked. I would never recommend our time for anyone.
The number that was provided hung up on me and I attempted to contact them via online for their instructions. No help at all what a waste of time and money for this messed up site.
User's recommendation: Don’t bother using our time
I’m not getting my likes or messages.
Ourtime send me a message that I have two legs or six legs or 10 messages and when I click on it through my email, I get nothing
User's recommendation: My recommendation, the future customers would be not to use this website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterResolved: Inability to log on to the site
Company fixed the issue and I have been provided with product or service ordered. The Corporate Official reinstated me. Don’t give up despite initial frustration.
A technical glitch prevented me from logging on. Pissedconsumer made valiant attempts to resolve the issue.
Ultimately, it rose to a corporate official who did resolve it. It is quite possible that Pissed Consumers efforts led my issue to that Corporate level.
My membership is now active. I genuinely thank Pissed Consumer for its efforts on my behalf.
User's recommendation: Pissed Consumer is a valuable resource for consumers.
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I sure wish someone would start a class action lawsuit against them, would be well deserved!